Are you trying to find a real work from home chat support job in the UK, but you keep running into fake listings, unclear pay, or jobs that ask for experience you do not have?
If yes, you are not alone. Many people want remote chat support work because it feels like a good fit for beginners, students, parents, freelancers, and anyone who wants a stable job from home without spending all day on phone calls. But the hard part is finding real companies, understanding what they want, and knowing how to apply in a smart way.
This guide is made for you if you want to work as a Live Chat Support Agent, Email Support Agent, or Non Voice Customer Support Agent. You will learn about UK companies that may hire remote chat support workers, what kinds of roles they offer, what skills they usually ask for, and how you can improve your chances of getting hired.
Why remote chat support jobs are popular in the UK
Remote customer support has grown a lot in recent years. Many businesses now help customers through live chat, email, help desks, and social media messages instead of only using phone support.
This is good news for you because it means there are more non voice support roles than before.
People like these jobs for simple reasons:
- You can work from home
- You may not need advanced qualifications
- Some roles are beginner friendly
- Communication happens mostly through typing
- Many companies give training
- Some jobs offer flexible shifts
Still, there are real problems job seekers face every day.
The biggest problems you may be dealing with
Looking for remote chat support work can feel exhausting. You may spend hours searching and still end up confused.
Here are some common pain points you might know very well:
- You worry about scams and fake job posts
- You feel upset when companies ask for experience
- You get tired of searching many job sites with no results
- You may not know which companies are real
- You may not understand what tools or skills are needed
- You may want an international remote job but do not know where to start
The good news is this. If you can write clearly, stay calm, solve simple problems, and learn basic support tools, you already have a strong starting point.
What a remote chat support agent usually does
A remote chat support agent helps customers through written messages instead of voice calls. Depending on the company, your tasks may include:
- Answering customer questions through live chat
- Replying to support emails
- Helping with orders, returns, billing, or account problems
- Sending customers to the right department
- Using help desk software to track conversations
- Saving notes about each customer issue
- Following scripts, templates, and company policies
Some jobs are fully non voice. Some are mostly chat and email, with a little phone work. Always read the job description carefully so you know what you are applying for.
Basic skills you usually need
Many remote support roles do not need a university degree. But they do expect you to show useful job skills.
Skills companies often want
- Clear written English
- Fast and accurate typing
- Good reading and understanding skills
- Patience and empathy
- Problem solving
- Ability to multitask
- Basic computer knowledge
- Time management
- Professional communication
- Attention to detail
Tools you may be asked to use
Here are some common platforms used in support jobs:
| Tool Type | Examples |
|---|---|
| Help desk software | Zendesk, Freshdesk, Help Scout |
| Live chat tools | Intercom, LiveChat, Drift |
| Team communication | Slack, Microsoft Teams |
| CRM systems | Salesforce, HubSpot |
| Email tools | Gmail, Outlook |
| Knowledge base tools | Notion, Confluence, Guru |
Do not worry if you have not used all of these. Many companies train new hires. What matters is that you are willing to learn quickly.
12 UK companies hiring remote chat support agents
Below are companies connected to the UK market that often hire remote customer support staff, including chat, email, and non voice roles. Hiring needs can change, so always check the company careers page for the latest openings.
1. Foundever
Foundever is a large customer experience company that hires support workers for many well known brands. It often offers remote customer service jobs and can be a good place for beginners.
Company overview
Foundever provides outsourced customer support for businesses in retail, travel, finance, technology, and more. It operates globally and frequently hires home based support staff.
Founder or founding year
Founded in 2023 through the merger and rebrand of Sitel Group and SYKES. The older companies behind it have many years of experience in support services.
Type of chat support job offered
You may find:
- Live Chat Support Agent
- Email Support Advisor
- Customer Service Associate
- Non Voice Support Specialist
Possible roles
- Live Chat Agent
- Email Support Agent
- Customer Care Representative
- Back Office Support Agent
Eligibility requirements
- Right to work in the UK for UK listed roles
- Reliable internet connection
- Quiet workspace at home
- Good written English
- Basic computer skills
Required skills
- Customer service mindset
- Clear communication
- Ability to follow processes
- Typing accuracy
- Patience under pressure
Experience required
Some roles are entry level. Others may ask for 6 to 12 months of customer service experience.
Salary range or pay rate
Often around the UK hourly customer support range, which may be about £11 to £13 per hour depending on role, campaign, and schedule. Always confirm in the listing.
Work location
- Remote
- Usually UK based remote roles
Work schedule
- Full time
- Sometimes part time
- Shift work may include evenings or weekends
Tools or platforms used
- Zendesk
- CRM systems
- Live chat software
- Internal ticket systems
How to apply
Go to the official Foundever careers page and filter for remote UK jobs. Search terms like customer service, chat, email, or advisor can help.
Helpful tips for getting hired
- Show that you can stay calm with difficult customers
- Mention any typing, admin, or online support experience
- Be ready for assessment tests
2. Concentrix
Concentrix is another major support outsourcing company. It hires remote workers for customer service accounts in many industries.
Company overview
It works with businesses around the world and often recruits remote support staff for digital customer care.
Founder or founding year
Founded in 1983.
Type of chat support job offered
- Chat Support Advisor
- Email Support Representative
- Customer Care Agent
- Technical Support through chat
Possible roles
- Live Chat Support Agent
- Email Support Agent
- Technical Chat Advisor
- Customer Experience Associate
Eligibility requirements
- Strong written English
- Good internet setup
- Ability to work scheduled shifts
- Legal right to work in the UK for UK jobs
Required skills
- Quick typing
- Reading comprehension
- Problem solving
- Team communication
- Basic troubleshooting
Experience required
Some campaigns accept beginners. Technical roles may ask for previous support experience.
Salary range or pay rate
Usually around £11 to £14 per hour, though some specialist roles may pay more.
Work location
- Remote UK
- Sometimes hybrid depending on account
Work schedule
- Full time
- Rotational shifts common
Tools or platforms used
- Salesforce
- Zendesk
- Live chat systems
- Knowledge bases
How to apply
Use the Concentrix careers website. Search by location and use keywords like remote, customer service, support, or chat.
Helpful tips for getting hired
- If you have helped customers before in retail, food service, or online sales, include that
- Show that you can write polite and helpful messages fast
3. Capita
Capita is a big UK business services company that sometimes hires remote customer service and support workers.
Company overview
It provides business process services, customer management, and support solutions across different sectors.
Founder or founding year
Founded in 1984.
Type of chat support job offered
- Digital Customer Support
- Online Service Advisor
- Email and case handling roles
Possible roles
- Customer Service Advisor
- Chat Support Agent
- Case Support Administrator
- Email Support Specialist
Eligibility requirements
- Good communication skills
- Computer confidence
- Home working setup
- Sometimes background checks depending on project
Required skills
- Attention to detail
- Ability to work with customer records
- Good written responses
- Organised work habits
Experience required
Entry level roles may be available, though some listings ask for customer service or admin experience.
Salary range or pay rate
Often around £22,000 to £26,000 per year for full time support roles.
Work location
- Remote or hybrid UK
Work schedule
- Mostly full time
- Some contracts may be fixed term
Tools or platforms used
- Case management systems
- CRM tools
- Email ticket systems
How to apply
Visit the official Capita careers page and check remote customer service openings.
Helpful tips for getting hired
- Use examples of times you solved problems accurately
- Show that you can handle private information carefully
4. Teleperformance UK
Teleperformance hires customer support workers for many client accounts and sometimes offers work from home positions.
Company overview
It is one of the biggest customer experience outsourcing companies in the world and has a strong presence in the UK.
Founder or founding year
Founded in 1978.
Type of chat support job offered
- Online Customer Service
- Live Chat Support
- Messaging Support
- Email Help Desk roles
Possible roles
- Remote Chat Agent
- Support Advisor
- Customer Experience Agent
- Digital Support Representative
Eligibility requirements
- Good written English
- Basic IT confidence
- Home office setup
- Flexibility for shift work
Required skills
- Speed and accuracy
- Friendly writing style
- Emotional control
- Ability to follow scripts when needed
Experience required
Some beginner roles exist. Others ask for past support or contact centre experience.
Salary range or pay rate
Usually around £11 to £13.50 per hour.
Work location
- Remote UK
- Some campaigns may be location specific
Work schedule
- Full time
- Weekends and evenings may be required
Tools or platforms used
- Ticketing systems
- Live chat software
- Internal support tools
How to apply
Apply through Teleperformance UK careers. Search for home working or remote support jobs.
Helpful tips for getting hired
- Practice typing clearly and quickly
- Learn how to answer customer questions in short, simple messages
5. TTEC
TTEC is known for hiring remote customer service staff and may offer non voice support roles depending on project needs.
Company overview
It works with global brands and provides customer experience services, including digital support.
Founder or founding year
Founded in 1982.
Type of chat support job offered
- Messaging Support
- Chat Customer Service
- Email Handling
- Digital Support roles
Possible roles
- Live Chat Representative
- Customer Service Associate
- Technical Support Agent
- Email Support Specialist
Eligibility requirements
- Reliable internet
- Communication skills
- Ability to work independently
- UK work authorization for local jobs
Required skills
- Written communication
- Attention to customer needs
- Basic technical comfort
- Time management
Experience required
Some roles are beginner friendly, but technical campaigns may ask for experience.
Salary range or pay rate
Often around £11 to £14 per hour depending on role and campaign.
Work location
- Remote
- UK or region specific openings
Work schedule
- Full time
- Shift based schedules common
Tools or platforms used
- Zendesk
- CRM software
- Chat and ticket tools
How to apply
Check TTEC careers and filter by remote and customer service keywords.
Helpful tips for getting hired
- Keep your CV clean and easy to read
- Show examples of helping customers online, even if it was informal freelance work
6. Amazon UK
Amazon hires remote support staff in some areas, especially during high demand seasons. Some roles involve chat and email support.
Company overview
Amazon is one of the largest online companies in the world. Its customer service team supports buyers, sellers, and account users.
Founder or founding year
Founded in 1994 by Jeff Bezos.
Type of chat support job offered
- Customer Service Associate
- Seller Support
- Chat and Email Support
- Account Support roles
Possible roles
- Virtual Customer Service Associate
- Chat Support Agent
- Seller Support Associate
- Email Support Specialist
Eligibility requirements
- Good English
- Computer literacy
- Stable internet
- Sometimes specific location requirements within the UK
Required skills
- Fast response writing
- Problem solving
- Ability to use multiple systems at once
- Customer empathy
Experience required
Some entry level roles are available with training provided.
Salary range or pay rate
Usually around £12 to £15 per hour depending on role and contract type.
Work location
- Remote UK for selected positions
- Some roles are seasonal
Work schedule
- Full time or part time
- Shift based, including weekends
Tools or platforms used
- Internal Amazon systems
- CRM and case handling software
- Chat and email queues
How to apply
Go to Amazon Jobs and search terms like virtual customer service, remote support, or seller support.
Helpful tips for getting hired
- Apply quickly because openings can close fast
- Be ready for online assessments
7. Shopify
Shopify supports merchants who run online stores, and support roles may involve chat and email work. Not every role is UK only, but UK based applicants can find relevant remote openings.
Company overview
Shopify is a major ecommerce platform used by businesses around the world.
Founder or founding year
Founded in 2006.
Type of chat support job offered
- Merchant Support
- Chat and Email Support
- Technical Customer Support
Possible roles
- Support Advisor
- Merchant Success Support
- Live Chat Agent
- Email Support Specialist
Eligibility requirements
- Strong English writing
- Good internet and home workspace
- Understanding of online business is helpful
Required skills
- Clear and friendly writing
- Problem solving
- Basic tech comfort
- Ability to explain things simply
Experience required
Some roles may ask for support experience. Ecommerce knowledge can help a lot.
Salary range or pay rate
Salary varies widely. A rough estimate for support roles may fall around £26,000 to £35,000 per year, but always check the official posting.
Work location
- Remote
- May be international remote or region limited
Work schedule
- Full time
- Shift coverage may vary
Tools or platforms used
- Internal support systems
- Chat platforms
- CRM and help centre tools
How to apply
Visit the Shopify careers page and search for support roles.
Helpful tips for getting hired
- If you have sold anything online, mention it
- Show that you can explain technical steps in simple words
8. Monzo
Monzo is a UK digital bank and often hires customer support staff. Some roles may include in app chat support and written customer communication.
Company overview
Monzo is a popular app based bank in the UK, known for digital first customer service.
Founder or founding year
Founded in 2015 by Tom Blomfield, Gary Dolman, Jonas Huckestein, Jason Bates, Paul Rippon, and others.
Type of chat support job offered
- In app chat support
- Customer Operations
- Account help and issue handling
Possible roles
- Customer Support Specialist
- Chat Support Advisor
- Operations Support Associate
- Complaint Support Handler
Eligibility requirements
- Strong writing and customer care skills
- Ability to pass checks related to financial services
- UK work eligibility
Required skills
- Accuracy
- Empathy
- Calm communication
- Ability to understand financial support rules
Experience required
Some customer support experience is usually helpful. Financial services experience may be preferred for some roles.
Salary range or pay rate
Support roles may range around £24,000 to £32,000 per year depending on seniority and schedule.
Work location
- Remote or hybrid in the UK depending on role
Work schedule
- Full time
- Shifts may include evenings and weekends
Tools or platforms used
- In app support systems
- Internal case tools
- Compliance systems
How to apply
Apply through the Monzo careers page and check operations or support categories.
Helpful tips for getting hired
- Show that you can handle sensitive issues carefully
- Mention any work with payments, admin, compliance, or customer complaints
9. Starling Bank
Starling Bank is another UK digital bank with a strong online service model. It sometimes hires remote or flexible support staff.
Company overview
It offers banking services through a mobile app and digital systems, so written support matters a lot.
Founder or founding year
Founded in 2014 by Anne Boden.
Type of chat support job offered
- Digital customer support
- In app messaging support
- Email case handling
Possible roles
- Customer Service Agent
- Chat Support Specialist
- Operations Support Associate
- Fraud or account support roles
Eligibility requirements
- Strong written English
- Professional communication
- Ability to pass financial checks
- UK based work authorization
Required skills
- Attention to detail
- Trustworthiness
- Good decision making
- Customer empathy
Experience required
Some support background can help. Banking or fintech experience may be preferred for some jobs.
Salary range or pay rate
Often around £24,000 to £30,000 per year for support roles.
Work location
- UK remote or hybrid depending on opening
Work schedule
- Full time
- Rotating shifts possible
Tools or platforms used
- CRM systems
- Banking support tools
- Secure messaging software
How to apply
Check Starling Bank careers and search support or operations jobs.
Helpful tips for getting hired
- Keep your application professional and accurate
- Mistakes matter more in finance related roles
10. Octopus Energy
Octopus Energy is known for customer focused service and sometimes offers remote support roles, including digital support.
Company overview
It is a UK energy company that uses modern tools and a strong customer service model.
Founder or founding year
Founded in 2015.
Type of chat support job offered
- Customer operations
- Digital support
- Email and messaging support
Possible roles
- Customer Support Specialist
- Operations Support Agent
- Email Support Advisor
- Account Help Agent
Eligibility requirements
- Good communication
- Problem solving mindset
- Comfort learning systems fast
- UK work rights
Required skills
- Friendly writing
- Organisation
- Energy and account issue handling
- Attention to detail
Experience required
Customer service experience is often useful, but some roles may train strong beginners.
Salary range or pay rate
Often around £24,000 to £32,000 per year depending on role and experience.
Work location
- Remote or hybrid UK
Work schedule
- Full time mostly
Tools or platforms used
- CRM platforms
- Internal customer account systems
- Ticketing software
How to apply
Use the Octopus Energy careers site and look under operations or customer support.
Helpful tips for getting hired
- Show that you care about helping people, not just closing tickets
- Mention if you can learn software quickly
11. Automattic
Automattic is the company behind WordPress.com and other online products. It has a history of distributed work and support roles often involve written communication.
Company overview
The company runs internet products used by millions of people and often works with remote teams across countries.
Founder or founding year
Founded in 2005 by Matt Mullenweg.
Type of chat support job offered
- Email support
- Live chat support
- Happiness Engineer roles
Possible roles
- Customer Support Specialist
- Happiness Engineer
- Chat Support Agent
- Email Support Advisor
Eligibility requirements
- Excellent written English
- Strong internet connection
- Comfort with remote work tools
- Product understanding can help
Required skills
- Clear writing
- Technical learning ability
- Patience
- Independent work habits
Experience required
Some roles ask for support experience or technical knowledge, especially for product related support.
Salary range or pay rate
Pay varies by region and role. Many roles are salaried and can be competitive, but always depend on official listings rather than guesses.
Work location
- Remote
- Often international remote
Work schedule
- Full time
- Time zone requirements may apply
Tools or platforms used
- Internal support systems
- Slack
- Documentation tools
- Chat platforms
How to apply
Check Automattic careers and look for support or happiness roles.
Helpful tips for getting hired
- Good writing matters a lot here
- If you know WordPress, mention it clearly
12. Deel
Deel is a global hiring and payroll platform that supports remote work worldwide. It sometimes hires customer support and success teams who work remotely.
Company overview
Deel helps companies hire and pay remote workers in many countries. Because its product is online, a lot of support work happens through digital channels.
Founder or founding year
Founded in 2019 by Alex Bouaziz and Shuo Wang.
Type of chat support job offered
- Customer support
- Client support
- Email and chat based service
- Platform support
Possible roles
- Customer Support Specialist
- Chat Support Representative
- Email Support Associate
- Onboarding Support Agent
Eligibility requirements
- Strong English writing
- Digital communication confidence
- Ability to work in fast moving teams
Required skills
- Problem solving
- Accuracy
- Professional writing
- Ability to learn software tools
Experience required
Often prefers some support or SaaS experience, but transferable experience may still help.
Salary range or pay rate
Pay depends on role, country, and level. Check official job pages for exact numbers.
Work location
- Remote
- International remote roles possible
Work schedule
- Full time
- Some roles may have regional shift needs
Tools or platforms used
- Zendesk
- Slack
- CRM systems
- Internal platform dashboards
How to apply
Apply through Deel careers and check customer support or operations openings.
Helpful tips for getting hired
- Show that you can work across time zones
- Mention any SaaS, admin, payroll, or online platform experience
Quick comparison table
Here is a simple summary to help you compare these companies faster:
| Company | Beginner Friendly | Common Job Type | Work Style |
|---|---|---|---|
| Foundever | Yes, often | Chat, email, customer service | Remote |
| Concentrix | Yes, often | Chat, email, tech support | Remote or hybrid |
| Capita | Sometimes | Digital support, case handling | Remote or hybrid |
| Teleperformance UK | Yes, often | Chat, messaging support | Remote |
| TTEC | Sometimes | Chat, email, digital support | Remote |
| Amazon UK | Yes, some roles | Customer service, seller support | Remote |
| Shopify | Sometimes | Merchant support, chat, email | Remote |
| Monzo | Sometimes | In app chat, operations support | Remote or hybrid |
| Starling Bank | Sometimes | Digital support, account help | Remote or hybrid |
| Octopus Energy | Sometimes | Customer operations, email support | Remote or hybrid |
| Automattic | Less beginner focused | Product support, email, chat | Remote |
| Deel | Sometimes | SaaS support, email, chat | Remote |
How you can improve your chances of getting hired
You do not always need years of experience. But you do need to show employers that you can do the job well.
Make your CV fit support jobs
Add skills and experience that match customer support, such as:
- Answering customer questions
- Solving problems
- Writing emails
- Handling complaints
- Working with orders or accounts
- Using online tools
- Doing admin tasks carefully
If you worked in retail, food service, reception, online selling, freelancing, or admin, you likely already have useful experience.
Write a simple but strong application
Your application should show:
- You can communicate clearly
- You are reliable
- You can learn tools quickly
- You care about helping customers
- You understand remote work responsibility
Practice your typing and writing
Since these jobs are text based, employers care about how you write. Practice:
- Writing short clear replies
- Using correct spelling
- Staying polite even when a customer is upset
- Typing faster without many mistakes
Learn one or two support tools
Even basic knowledge of platforms like Zendesk, Intercom, or Freshdesk can help you feel more confident. You can watch tutorials online and learn the basics before applying.
How to avoid remote job scams
This part matters a lot. Many job seekers lose time and hope because of fake online jobs.
Warning signs to watch for
- The company asks you to pay for training or equipment upfront
- The email comes from a strange address not linked to the company website
- The salary sounds unrealistically high for basic work
- The job offer comes without a proper interview
- The recruiter avoids clear questions
- The listing gives almost no real company details
How to stay safe
- Apply through the official careers page when possible
- Check the company website and LinkedIn page
- Search for employee reviews carefully
- Never send money to get a job
- Do not share private documents too early
Best places to find legit remote chat support jobs
Besides company websites, you can also search on:
- LinkedIn Jobs
- Indeed UK
- Glassdoor
- Reed
- Totaljobs
- We Work Remotely
- Remote.co
When you search, try terms like:
- remote chat support jobs UK
- live chat agent remote
- email support remote UK
- non voice customer service remote
- customer support specialist remote
What you can expect in the hiring process
Every company is different, but many remote support jobs follow a similar process.
Common steps
- Online application
- CV screening
- Written assessment or typing test
- Video interview
- Final interview or role play
- Background checks
- Training
A written assessment may ask you to answer sample customer questions. This is your chance to show calm, clear, helpful writing.
FAQ
1. Can you get a remote chat support job with no experience?
Yes, you can. Many companies hire beginners, especially large outsourcing companies. You will have a better chance if you show strong writing, good typing, and any customer facing experience from other jobs.
2. Are remote chat support jobs real?
Yes, many are real, but scams also exist. That is why you should apply through official company websites and be careful with job offers that seem too easy or too good to be true.
3. Do you need to speak on the phone in these jobs?
Not always. Some jobs are fully non voice, while others mix chat, email, and a little phone support. Read the job description closely before applying.
4. What equipment do you need to work from home?
Usually you need a laptop or desktop, stable internet, a quiet place to work, and sometimes a headset. Some companies provide equipment, but some expect you to have your own setup.
5. How much can you earn as a remote chat support agent in the UK?
Pay varies by company and role. Many entry level jobs range from about £11 to £15 per hour, while salaried roles may fall around £22,000 to £35,000 per year depending on industry and experience.
6. Which company is best for beginners?
Companies like Foundever, Concentrix, Teleperformance UK, TTEC, and some Amazon roles are often more beginner friendly than highly specialised fintech or software support jobs.
7. What if your English is good but not perfect?
You can still apply if you write clearly and understand customers well. Many employers want communication that is easy to understand, polite, and accurate. You do not need fancy words.
8. Can students apply for remote chat support jobs?
Yes, students can apply, especially for part time or flexible shift roles. But you still need to check schedule requirements and make sure you can work the hours they need.
9. How long does it take to get hired?
It depends on the company. Some hiring processes move in one or two weeks, while others can take a month or more because of assessments and background checks.
10. What should you put on your CV for a chat support job?
Focus on writing, customer service, problem solving, typing, computer use, admin work, and examples of staying calm with people. If you used email, ticket systems, or online tools before, include that too.
Final thoughts
If you feel tired of searching and getting nowhere, that feeling makes sense. Remote job hunting can be confusing, and there are many bad listings online. But real UK companies do hire remote chat support agents, email support workers, and non voice customer service staff.
Your goal should not be to apply to everything. Your goal should be to apply better.
Pick a few companies from this list. Read their job pages carefully. Match your CV to the role. Practice your writing. Stay alert for scams. And keep going even if you do not hear back right away.
You do not need to be perfect to get started. You just need to be clear, prepared, and consistent. That is often what helps you move from confused job seeker to someone who finally lands a real work from home support job.
