Top 20 Companies Offering Remote Live Chat Support Jobs in 2026
Why To Go for Live Chat Support?
Live chat support is one of the fastest ways to connect customers with companies directly. Besides, it provides the fastest and best communication, which is why customers highly appreciate it. If you work in live chat support, you have the opportunity to be one of the individuals helping customers feel satisfied with their products while enjoying the great flexibility that remote work provides.
Reasons for Remote Chat Support
– Flexibility: You can frequently arrange your own hours and work from anywhere.
– Balance: Remote work enables a more balanced life, giving you time for family and personal hobbies.
– Cost-Effective: You save money on commuting and work attire.
– Career Growth: The experience gained in live chat can pave the way for roles in customer service, sales, and technical support.
Top 20 Companies Offering Remote Live Chat Support Jobs in 2026
The following list includes 20 companies that are looking for additional help in live chat support along with all relevant information.
1. LiveChat, Inc.
Year Founded: 2002
Headquarters Location: Wroclaw, Poland
Industry and Services: Customer communication software
Job Roles Available: Live Chat Support Agent, Customer Success Representative
Responsibilities: Answer customer inquiries via live chat, manage multiple chats, provide product information.
Required Skills and Qualifications: Excellent written communication, problem-solving skills, familiarity with chat software.
Salary Range and Benefits: $35,000 – $55,000 per year; health benefits, flexible schedule.
Remote or In-Office Job Options: Fully remote positions available.
Hiring Process: Submit resume, follow up with a skills test, and interview.
Official Website
2. Zendesk
Year Founded: 2007
Headquarters Location: San Francisco, CA, USA
Industry and Services: Customer service software
Job Roles Available: Live Chat Support Agent, Technical Support Specialist
Responsibilities: Respond to customer queries in real-time, assist with troubleshooting.
Required Skills and Qualifications: Strong communication skills, experience with customer support tools.
Salary Range and Benefits: $40,000 – $60,000 per year; employee wellness programs, remote work options.
Remote or In-Office Job Options: Remote and hybrid roles available.
Hiring Process: Initial phone screen, followed by a technical interview.
Official Website
3. Help Scout
Year Founded: 2011
Headquarters Location: Boston, MA, USA
Industry and Services: Help desk software
Job Roles Available: Customer Support Specialist, Live Chat Agent
Responsibilities: Handle customer inquiries, maintain high satisfaction scores.
Required Skills and Qualifications: Empathy, strong writing skills, experience in customer support.
Salary Range and Benefits: $45,000 – $75,000 per year; remote work, wellness stipends.
Remote or In-Office Job Options: Fully remote positions.
Hiring Process: Application, live coding or practical assessment, interviews.
Official Website
4. Shopify
Year Founded: 2006
Headquarters Location: Ottawa, Canada
Industry and Services: E-commerce platform
Job Roles Available: Customer Support Agent, Live Chat Specialist
Responsibilities: Provide real-time support, troubleshoot account issues.
Required Skills and Qualifications: Familiarity with e-commerce, effective communication.
Salary Range and Benefits: $50,000 – $70,000 per year; stock options, health insurance.
Remote or In-Office Job Options: Fully remote roles offered.
Hiring Process: Submit application, multiple interviews, skills assessment.
Official Website
5. Buffer
Year Founded: 2010
Headquarters Location: San Francisco, CA, USA
Industry and Services: Social media management tools
Job Roles Available: Customer Advocate, Live Support Agent
Responsibilities: Respond to customer queries, improve customer experience.
Required Skills and Qualifications: Knowledge of social media tools, customer-first mindset.
Salary Range and Benefits: $40,000 – $60,000 per year; unlimited vacation, remote working options.
Remote or In-Office Job Options: All positions are remote.
Hiring Process: Application, practical exercises, team fit interviews.
Official Website
6. Intercom
Year Founded: 2011
Headquarters Location: San Francisco, CA, USA
Industry and Services: Customer messaging platform
Job Roles Available: Support Agent, Customer Success Representative
Responsibilities: Engage customers through chat, resolve technical issues.
Required Skills and Qualifications: Strong interpersonal skills, familiarity with Intercom software.
Salary Range and Benefits: $55,000 – $85,000 per year; comprehensive benefits package.
Remote or In-Office Job Options: Hybrid and remote roles offered.
Hiring Process: Online application, interview series focused on skills and culture fit.
Official Website
7. TTEC
Year Founded: 1982
Headquarters Location: Englewood, CO, USA
Industry and Services: Customer experience solutions
Job Roles Available: Chat Support Agent, Customer Experience Associate
Responsibilities: Provide quick responses, manage customer accounts.
Required Skills and Qualifications: Previous customer service experience, tech-savvy.
Salary Range and Benefits: $32,000 – $50,000 per year; health insurance, career advancement opportunities.
Remote or In-Office Job Options: Both remote and on-site roles available.
Hiring Process: Submit resume, interview, onboarding.
Official Website
8. Alorica
Year Founded: 1999
Headquarters Location: Irvine, CA, USA
Industry and Services: Customer experience outsourcing
Job Roles Available: Live Chat Support Agent, Customer Care Specialist
Responsibilities: Address customer concerns, provide solutions via chat.
Required Skills and Qualifications: Excellent communication skills, experience in customer service.
Salary Range and Benefits: $30,000 – $45,000 per year; flexible hours, paid training.
Remote or In-Office Job Options: Primarily remote positions available.
Hiring Process: Online application, interviews with HR and team leads.
Official Website
9. InVision
Year Founded: 2011
Headquarters Location: New York City, NY, USA
Industry and Services: Design collaboration platform
Job Roles Available: Customer Support Representative, Live Chat Agent
Responsibilities: Assist customers with design queries, manage support tickets.
Required Skills and Qualifications: Design knowledge preferred, empathy and good communication.
Salary Range and Benefits: $55,000 – $75,000 per year; remote work, health benefits.
Remote or In-Office Job Options: Fully remote.
Hiring Process: Application, skills assessment, team and culture fit interview.
Official Website
10. Freshdesk by Freshworks
Year Founded: 2010
Headquarters Location: San Mateo, CA, USA
Industry and Services: Customer support software
Job Roles Available: Customer Support Agent, Live Chat Specialist
Responsibilities: Provide live support via chat, ensure customer satisfaction.
Required Skills and Qualifications: Awareness of customer support platforms, good communication.
Salary Range and Benefits: $40,000 – $65,000 per year; work-from-home options, health insurance.
Remote or In-Office Job Options: Available remote positions.
Hiring Process: Online application, technical test, interview.
Official Website
Trends in Remote Live Chat Support Jobs in 2026
With the increasing focus on the Top 20 Companies Offering Remote Live Chat Support Jobs in 2026, we can observe a substantial rise in businesses investing in customer care roles.
These trends are reshaping the market for employees:
| Company Name | Year Founded | Industry & Services | Avg. Salary Range |
|---|---|---|---|
| LiveChat, Inc. | 2002 | Customer software | $35,000 – $55,000 |
| Zendesk | 2007 | Customer service software | $40,000 – $60,000 |
| Help Scout | 2011 | Help desk software | $45,000 – $75,000 |
| Shopify | 2006 | E-commerce platform | $50,000 – $70,000 |
| Buffer | 2010 | Social media tools | $40,000 – $60,000 |
| Intercom | 2011 | Customer messaging | $55,000 – $85,000 |
| TTEC | 1982 | Customer experience | $32,000 – $50,000 |
| Alorica | 1999 | Customer outsourcing | $30,000 – $45,000 |
| InVision | 2011 | Design collaboration | $55,000 – $75,000 |
| Freshdesk by Freshworks | 2010 | Customer support software | $40,000 – $65,000 |
FAQs on Remote Live Chat Support Jobs
What is the job of live chat support?
A live chat support job typically involves assisting customers in real-time through a chat interface. You may solve inquiries, troubleshoot technical issues, or guide customers about products or services.
Do I need previous experience to apply for remote live chat support jobs?
Many companies prefer candidates with customer service experience; however, some offer training for those who display strong communication and problem-solving skills.
What skills do I need to be a live chat support agent?
Essential skills include strong written communication, empathy, multitasking, and familiarity with chat systems.
Can I work remotely in live chat support jobs?
Yes, many companies are offering fully remote roles, giving you the flexibility to work from anywhere.
What is the typical salary range for live chat support positions?
Salaries can vary widely based on experience and the company, generally ranging from $30,000 to $85,000 per year.
What kind of benefits can I expect?
Benefits may include health insurance, paid time off, remote working options, and possibly bonuses based on performance.
How can I apply for these jobs?
Most companies require you to apply through their official websites. Ensure your resume reflects relevant customer service experience.
What does the hiring process look like?
The hiring process may include submitting your resume, a phone screening, skills testing, and in-person or video interviews.
Are there opportunities for career advancement in live chat support?
Yes, gaining experience in live chat can lead to managerial roles, technical support, or specialized areas in customer service.
What is the work environment like for remote chat support?
The work environment is generally flexible, allowing you the freedom to set up a working space at home. Companies may also offer support networks and resources to assist you in your success.
Conclusion
There is no contest: there is a feasible option for remote live chat support jobs in the Top 20 Companies Offering Remote Live Chat Support Jobs in 2026, making them the best choice you can ever make. These positions can serve as your ticket not only to entering the labor market but also to being part of a company that makes you feel satisfied and fulfilled.
